Checking your order status

On this page

1. When your card is charged
2. How the parcel is tracked
3. What you need to look up a status
4. Expected timings

Once you have ordered from an online pharmacy, tracking the parcel is straightforward. This page describes the process the pharmacies we link to use. ViagraGeneric.org takes no orders and holds no order data, so we cannot look anything up for you.

When your card is charged

The card is charged once the pharmacy’s billing department has processed and cleared the order — not at the moment you press the button. If money leaves your account before you have had an order confirmation, that is worth a question to their support desk.

How the parcel is tracked

Courier shipments are tracked end to end. A few days after dispatch you should receive a tracking number together with a link to the carrier’s tracking page. Registered airmail is tracked as far as the destination country, after which it becomes a domestic postal item.

What you need to look up a status

• the email address used for the order;
• the order number from the confirmation email;
• the last digits of the payment card, which is what most support desks use to identify a transaction — a legitimate pharmacy will never ask for the full number.

Expected timings

• EMS courier: 5 to 7 business days, tracking updates every day or two.
• Registered airmail: 2 to 4 weeks, with long silent stretches in the middle.

If tracking has not moved for more than a week, contact the pharmacy’s support before opening a dispute with your bank — most stalls are customs, and customs resolves itself.